Forfeiture of claims

Hello, I am a researcher and this is my first time using the prolific platform.

I made a purchase of credits in November and due to problems I have not yet been able to start launching the study on the platform. I would like to know how long the credits are available to me.

Thank you very much in advance,

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Dear Marta
Welcome to the community :slight_smile:

I would be surprised if there is any limit on Prolific credits.
I have been using Prolific for three or four years and I have
never been aware of any limit, nor of any warning of any limit.
At no time has my balance reduced.

There is no mention of any limit in the FAQ. I would, indeed,
I do not worry about the expiry of my credits at all.

But to be absolutely certain you will need to contact

I would be grateful if you would be so kind as to let
us know their answer if you do so that I can give an even
more definite answer in future.

I am sorry I can’t be of more help.