Prolific ID not recorded - active survey

Hi all,

I am new here and could really use your urgent support.

I have an active survey running on prolific and set up the link to record the PID - see attached image.

However when I downloaded the data from Qualtrics it is not recorded, only the response ID that starts with a capital R , for example : R_2yekXcHtsC6wsa1.

I downloaded the demographic details of the respondents but it doesn’t include the response ID, only the PID and session ID

Can I or prolific support associate the session ID to the PID or session ID?

Otherwise the data is lost…

I would appreciate any help on this issue.

Many thanks

Ariel