Studies Designated "Awaiting Review"

Hi Prolific,
There are two situations in which studies are incorrectly “Awaiting Review”.

  1. The first is when all data collection is complete and all submissions have been approved, timed-out, returned, or rejected. In this bug, the study remains in “awaiting review” when it should be “completed”.
  2. The second is when data collection is not complete. For example, 50 submissions begun but 5 were returned. The study is designated “awaiting review”, even though data collection is not complete.

The user has no option but to submit a help request in both of these situations.

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Thanks for the heads up. Has this resolved itself?

I don’t believe so, but it’s hard to know for sure. We have two studies currently in situation #1 (but no pressing need for a status change so I havent submitted a request) and #2 has happened multiple times in the past couple of months.

I also saw this come up in the forum, which was when I made the post

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Let me know as soon as you submit a ticket, so I can prioritise it :slight_smile:

Otherwise, the team is now looking into this issue. I’ll let you know once I have an update