There are two situations in which studies are incorrectly “Awaiting Review”, and a third scenario, studies incorrectly designated “Complete”
- The first is when all data collection is complete and all submissions have been approved, timed-out, returned, or rejected. In this bug, the study remains in “awaiting review” when it should be “completed”.
- The second is when data collection is not complete. For example, 50 submissions begun but 5 were returned. The study is designated “awaiting review”, even though data collection is not complete.
- The third scenario is an extension of #2, when the study status changes to “Complete” but the number of submissions does not match the desired number. [this issue was added on 10/1/21 in response to a forum post]
The user has no option but to submit a help request in all of these situations.