Study receipt not showing service fees

I’m trying to generate a receipt for a recent study that I can send to my finance team for reimbursement. I’ve followed the instructions here:

but the receipt generated does not include service fees. Strangely it does include VAT for the services fees but not the fees themselves. The “Amount paid” shows only the total for participants’ rewards.

Is this a bug? I’ve successfully generated receipts before for other studies, and if I go back to an old study and generate a receipt for it, the service fees are still included. It only seems to be a problem for this latest study.

I’d be grateful for any suggestions as I’ve paid for this myself so need to get a correct receipt to get the money back.

Many thanks.
Susan

Dear Susan

Sorry to be so slow and welcome to the forum :slight_smile:

There are two (or sort of three) ways of producing receipts/invoices. Please be so kind as to have a look at this my post below for the other way that I think will include the Prolific fees.

I hope that helps

Tim

Hi Tim,

Thanks for your response. I’ve tried that first option also but I don’t seem to have a Billing tab on my account screen. Where is it supposed to be exactly? I attach a screenshot.

Best wishes,
Sue

Dear Susan

Welcome to the forums :slight_smile:

I am very sorry. Under the new workspaces layout much has changed. There is no longer a “billing” tab in each account.

Under workspace there is a Finance item breakdown of payments which includes the payment amount, participant payment amount and payment of fees to prolific. This is what I use but it does not give a study by study breakdown.

If you go into each workspace, however, then each project has an action menu which has a “request invoice” option but for some reason I am unable to select request invoice in my account because the “Request invoice option” is greyed out.

I am sorry I can’t help more.

Tim

Hello Susan,
On the Action button, I think you will find what you want under “download summary” and choose the Detailed option.
Best,
Byron
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